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FAQs about Circa Home

How to get the most out of your Circa Home products?

Candles require a small amount of attention to get the best effect. Ensure wicks are upright and trimmed to 7mm. Follow all of the burning instructions and take care when burning a candle. Importantly, never pick up a burning candle or one that has just been alight – the glass gets very hot!

Diffusers reeds should be flipped regularly and should always be placed out of light and heat.

Are refills available for the diffusers or the candle container?

Not at present, but keep in mind your candle jar can be washed and used for other things like cotton buds or a lighting accessory, or recycled. Room Fragrance reeds can be used to scent your fabrics in a drawer or linen cupboard, you can even put them under the seat of your car. Your diffuser bottle and candle jar can also be recycled.

Why is there a black residue around the rim of my candle jar?

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 7mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the glass of your candle jar, use a tissue or piece of paper towel and wipe clean.

My candle is not burning properly. What should I do?

Always make sure that all wicks are lit when using you candle. If you are still having problems such as one wick will not stay lit, look to see if the wick has been trimmed too short (less than 7mm). If so, keep lighting the wick that is too short or perhaps remove some of the liquid wax . If that does not work or your candle is burning straight down the middle and leaving more than 10mm of wax on the sides of the jar, contact us so we can help.

How long will my Circa Home products last if unopened?

Whenever possible, keep Circa Home products in a cool, dark place as light and heat destroy fragrance and discolour the product. If stored correctly, unopened Candles and Diffusers should last about two years.

Have another question?

You can get in touch with us via help@circahome.com.au, our Contact Us page. Alternatively via Facebook or Twitter (@Circa Home) weekdays between 9am – 9pm (AEST/AEDST). Just make sure you Private or Direct Message to keep any personal details private.